Welcome to Flowers Forest Gate’s online terms and conditions. By accessing and using our online flower delivery service in Forest Gate and the surrounding areas, you agree to comply with these terms and conditions. These legal terms form the agreement between "us," Flowers Forest Gate, and "you," the customer. They aim to clarify purchase processes, establish mutual obligations, and ensure a smooth and satisfying floral delivery experience across Forest Gate and its neighbouring regions.
These terms apply to all customers placing orders through our website for flower delivery across Forest Gate and adjacent locations, including East London areas. By placing an order for our online flower delivery service, you accept these terms. Please read them carefully before making a purchase, and retain a copy for your records. If you do not agree with any part of these terms, please refrain from using our website or services.
Product Selection: Begin by browsing our curated selection of flowers for delivery in Forest Gate. Detailed descriptions and images are provided for every bouquet, arrangement, and gift add-on. Please note that actual flower colours and varieties may occasionally differ from those pictured due to seasonal variations or supply constraints, but we always aim to match your selection as closely as possible.
Placing Your Order: All flower orders must be placed through our online platform. You’ll need to provide the recipient’s information, delivery address within Forest Gate or nearby areas, preferred delivery date, and any specific instructions regarding delivery or presentation. Please double-check all information before submitting your order to reduce the possibility of delays or errors.
Order Confirmation: After your order is submitted, you’ll receive an immediate on-screen confirmation, followed by an email acknowledging receipt of your order. This email confirms that we have received your request, but not that your order has yet been accepted or dispatched.
Order Acceptance: Orders are accepted subject to product availability and our capacity to deliver on your chosen date. If there are any issues (such as a selected product being unavailable), we’ll contact you promptly to offer alternatives or discuss the next steps.
Contract Formation: The contract between us is formed only once we dispatch the order for delivery. At this point, you will receive a further email notifying you that your flowers are on their way to your chosen recipient in Forest Gate or the nearby vicinity.
Accepted Payment Methods: We accept most major credit and debit cards, as well as selected online payment options, for our flower delivery service. Payment is processed securely through our trusted third-party payment providers at the point of order. We do not store your payment data on our own servers.
Pricing: All flower prices displayed are in Pounds Sterling (£) and include applicable VAT. The total payable amount, inclusive of any delivery charges and optional add-ons, will be clearly shown before confirming your order. We reserve the right to modify prices at any time, though changes will not affect confirmed orders.
Failed or Unauthorised Payments: If a payment is declined, no flower delivery contract will be entered into. Flowers will not be dispatched until full payment is received and cleared. Should we suspect the use of unauthorised or fraudulent payment details, we reserve the right to cancel your order and notify the relevant authorities.
Delivery Area: Our flower delivery service covers Forest Gate and surrounding neighbourhoods. If you are unsure whether your address falls within our delivery radius, please refer to our delivery information at checkout.
Delivery Times: We aim to deliver all flowers on your requested date. Whilst we strive for timely deliveries, we cannot guarantee specific delivery times. If an order is time-sensitive (such as for a funeral or wedding), please flag this during checkout so we can endeavour to accommodate your needs.
Recipient Unavailability: If the recipient is not available at the delivery address, we will attempt to leave the flowers with a neighbour or in a safe place. A card will be left informing the recipient of our delivery attempt and detailing how to retrieve the flowers.
Incorrect Addresses: It is your responsibility to ensure that all delivery details are accurate. We cannot be held liable for missed deliveries due to incorrect or incomplete address information. Additional charges may apply for subsequent redelivery attempts.
Delivery Exceptions: In rare instances, such as extreme weather conditions or unforeseen transit delays, delivery times may be extended. We will notify you promptly should such circumstances arise.
While we endeavour to provide flower arrangements that precisely match your selection, some varieties may become unavailable at short notice due to seasonal factors or supply issues. Should substitutions be necessary, we will ensure any alternative flowers are of equal or greater value and are as close in style and colour to the original selection as possible.
Cancelling Your Order: You are entitled to cancel your flower order provided you notify us at least 24 hours before the scheduled delivery date for orders in Forest Gate and neighbouring areas. Cancellations must be submitted using your order reference via our online cancellation process. Cancellations made within 24 hours of delivery cannot be guaranteed a full refund, due to the highly perishable nature of flowers and the preparatory work already undertaken.
Amending Your Order: If you need to change delivery details, product choice, or the recipient’s message, please contact us as soon as possible. We will do our utmost to accommodate amendments, but changes cannot be made less than 24 hours before delivery, except at our discretion.
Non-Perishable Add-ons: Orders for non-perishable extras such as vases or cards may be amended or cancelled up to 24 hours prior to dispatch.
Quality Concerns: Our aim is for all flowers delivered in Forest Gate to arrive fresh and in excellent condition. If you are dissatisfied with your order or believe the flowers have arrived damaged or significantly not as described, please notify us as soon as possible upon receipt—ideally within 24 hours—accompanied by photographic evidence. We will assess each concern individually, offering a replacement or refund where appropriate. Please note, a certain degree of variation is normal in natural products.
Non-Returnable Items: Due to their perishable nature, flowers cannot usually be returned. Where possible, we will arrange for collection or alternative arrangements if required as part of a refund or replacement process.
By placing an order, you confirm that you are at least 18 years old and have the authority to use any payment method you provide. You agree to provide accurate delivery and contact details and to check all details prior to confirming your flower order. You also undertake not to use our service for unlawful purposes, including sending inappropriate, offensive, or illegal messages in connection with any delivery in Forest Gate or the surrounding areas.
Service Limitations: Our responsibility is to supply and deliver flowers as described, to the best of our ability and in accordance with your order. We are not liable for loss, damage, or non-delivery caused by circumstances beyond our reasonable control (including, but not limited to, inaccurate addresses, recipient unavailability, or adverse weather conditions in Forest Gate).
Exclusion of Liability: Except as expressly provided in these terms, and to the full extent permitted by law, we disclaim all liability for any indirect, special, or consequential loss incurred by you or the recipient, including but not limited to loss of profits, goodwill, or data, whether arising from breach of contract, tort, negligence, or otherwise.
Statutory Rights: Nothing in these terms shall affect your statutory rights as a consumer under English law.
All content on our website, including but not limited to text, images, product arrangements, graphics, and logos, are the intellectual property of Flowers Forest Gate or its licensors. You may not reproduce, copy, or distribute any part of the site without prior written consent.
We process your personal data in accordance with our privacy policy and UK data protection laws. Your personal information will only be used for the legitimate purposes of processing your flower order and for effective delivery in Forest Gate and its vicinity. We never sell or disclose your data to third parties for marketing except with your explicit consent.
We may update these terms and conditions at any time without prior notice, to reflect changes in the law or our business practices. Updated terms will be effective immediately upon being posted on our website. It is your responsibility to review the terms regularly. Your continued use of our flower delivery service in Forest Gate and surrounding areas signifies acceptance of the most recent version of these terms.
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising from these terms, your use of our website, or our flower delivery service (including Forest Gate and adjacent areas) will be subject to the exclusive jurisdiction of the English courts.
If you have any queries or concerns regarding these terms and conditions, our order process, or any aspect of our online flower delivery service in Forest Gate, please contact us via the online contact form provided on our website. Your satisfaction is important to us, and we aim to respond to all enquiries promptly.
Note: These terms and conditions apply to all customers throughout Forest Gate and neighbouring regions. Please retain a copy of these terms for your records.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Forest Gate, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Forest Gate.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
