At Flowers Forest Gate, we take pride in being a trusted local florist dedicated to delivering only the freshest flowers to households and businesses in Forest Gate and surrounding areas. Your satisfaction is our priority. To back up our commitment, all flower arrangements come with a Fresh Flowers Guarantee, supporting you with clear returns, refunds, and complaints procedures should you need them.
If your flowers or arrangements arrive damaged or not as expected, please inspect your delivery as soon as it is received. Our team works diligently to package and deliver all orders with great care, but if your flowers have been harmed in transit, we will address it swiftly. To help us investigate and resolve any issues, please report any damage as soon as possible following delivery. For most claims, we may request images of the damaged bouquet or item.
We guarantee the freshness of our flowers for a minimum of 5 days from the date of delivery, provided they are cared for according to the instructions supplied. Should you have any concerns about the freshness of your flowers within this window, please reach out so we can help. Our longevity guarantee is part of our promise to only use the freshest flowers in every arrangement, making us Forest Gate’s first choice for quality and reliability.
Your satisfaction with each purchase matters to us. Should your flowers be damaged on arrival, or if they do not meet our high standards of freshness within the first 5 days, you are entitled to request a refund or a complimentary replacement. Resolution will depend on the nature of your issue and your preference; our team will always work to offer what is most convenient for you. Refunds are typically processed via your original method of payment, while replacements are scheduled for a time that suits you. Please provide order details and any requested documentation to ensure rapid processing of your request.
We strive to resolve all issues quickly and to your satisfaction. If you have a complaint or any feedback about your experience, please contact our customer service team, providing details of your order and any relevant information or photographs. Your complaint will be handled with care and urgency. We aim to acknowledge all complaints within one working day and to offer a resolution—such as a replacement, refund, or other appropriate remedy—promptly. Our team assesses each case individually to ensure a fair and positive outcome for our valued local customers.
As an established florist serving the Forest Gate community, we are committed to upholding trust and quality in everything we do. Our returns, refunds, and complaints policy is designed to give you complete peace of mind when ordering flowers from us, whether for personal, event, or business needs. Thank you for choosing Flowers Forest Gate—your satisfaction with our fresh flowers is always our guarantee.
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